| 1. Commitment to privacy.
We are committed to ensuring the privacy of your information. We understand that as a user of our website how important the privacy of your personal information is to you. The following statement addresses relevant privacy issues. If you have any further questions relating to this privacy statement, please do not hesitate to contact us.
2. Information I collect
For each visitor to our web site, our web server collects the following type of information for statistical purposes:
The number of users who visit the website:
The date and time of visits
The number of pages viewed
Traffic patterns
This is anonymous statistical data and no attempt will be made to identify users or their browsing activities. We use this data to evaluate our website performance and to improve the content we display to you.
3. Personal Information Collected
The type of information generally collected by us includes your name, address, telephone number, facsimile number, nature of enquiry and e-mail address. This information is collected in order for us to perform the service(s) that you have requested.
When you look at this website, our Internet Service Provider makes a record of your visit. The following information is logged for statistical purposes:
our server address
your top level domain name (for example .com, .gov, .au, etc)
the date and time of your visit to the site
the pages you accessed and documents downloaded
the previous site you have visited
the type of browser you are using.
4. When You Provide Information
The type of information that we collect from you will depend on what products and services you use on the website. Specific details on each product and service are detailed within their terms and conditions on the website and supersede this general statement.
When you provide us with personal details i.e. when applying for a product or online service we will request personal information such as your name and address, your e-mail address and a contact phone number. This information is fundamental in order for so that we may contact you when necessary on issues relating directly to the product or service.
We will not use your personal information for any purpose which is not related to the products or services we or my related companies or suppliers provide to you or for any purpose for which you would not reasonably expect us to use the information. Your information may be used by us and our related companies and suppliers of goods and services to enable us to offer you other products and services that will enhance our relationship with you. It is your decision whether you wish us to provide this service to you. I may release information about you where there is a duty to the public to disclose that information, where I am required by law. Except as authorised by you, I will not sell or disclose your information to any third party for marketing purposes.
5. E-mail Address
If you are a registered customer for one our online services, we may use your e-mail address to advise you of any upgrades or changes to these services.
We may also use your e-mail address to send our regular communications which provide information and updates on new services, products and special offers.
It is our policy to only e-mail customers who give us permission to do so. If we send you an e-mail for any purpose, we will give you the option of not receiving further communications of this nature.
6. Personal Information Quality
Our goal is to ensure that your personal information is accurate, complete and up-to-date. To assist us with this, please contact us if any of the details you have provided change. Further, if you believe that the information we have about you is not accurate, complete or up-to-date, contact us and we will use all reasonable efforts to correct the information in the shortest possible time.
7. Personal Information Security
The company is committed to keeping secure the data you provide us and we will take all reasonable precautions to protect your personally identifiable information from loss, misuse or alteration.
8. Access To Personal Information
You can request us to provide you with access to the personal information we hold about you. If we are able to, we will provide you with access. In the unlikely event we deny your request for access, we will let you know why. Access is limited to our record of your details supplied during submission.
9. Security of Captured Data
All stored customer information is protected from unauthorised access through the use of secure passwords and user log ons or other security procedures.
10. Promotional Material
If you have registered to receive e-mail communications from us and later change your mind, you may contact us to have your name removed from our distribution lists.
11. For more information
If you have any questions, concerns or comments, please contact Val or Robina via the website contact page. Thank you for taking the time to read this document.
NOTICE
This document is regularly updated. It is your responsibilty to make yourself aware of these changes by visiting this page to read the changes each time you visit this website before using the website. If all our Policies & Procedures meet you expectations please proceed. If they Do NOT please contact us or exit the website. |
